Operated by: AVIOX Tech Solutions Ltd.
Supported by: Hi-Tech Corporation Star (HTCKW)
At Store111, we believe in creating a transparent and reliable shopping experience for both customers and vendors. We understand that sometimes things don’t go as planned—whether it's an incorrect item, a damaged product, or a delay in delivery. Our Refund Policy is designed to protect all users and ensure fair resolution in every case.
1. Overview
This Refund Policy applies to all transactions completed on the Store111 platform, including purchases made directly from Store111 and through our network of verified third-party vendors.
We encourage customers to read this policy carefully before making a purchase and request that vendors comply fully with the terms set forth here to maintain platform standards and trust.
2. Eligibility for Refund
Refunds are granted under the following conditions:
Product Not As Described: The product differs from the specifications, description, or images on the Store111 listing.
Wrong Item Delivered: You received a product different from what you ordered.
Damaged or Defective Item: The product was delivered physically damaged or has a manufacturing defect.
Item Missing from Order: One or more items from your confirmed order are missing upon delivery.
Undelivered Orders: Your item was not delivered within the expected delivery time and tracking shows no update or confirmation of delivery.
3. General Conditions for Refund Approval
To be eligible for a refund:
You must submit a refund request within 7 calendar days from the date of delivery.
The item must be in its original condition, unused, unwashed, and returned with the original box/packaging, labels, and accessories (if applicable).
The original invoice or proof of purchase must be included in the return package.
For defective or damaged products, clear photos or videos must be submitted showing the problem.
We may refuse refund claims that do not meet these criteria or if the issue falls outside the platform’s responsibility (e.g., misuse, unauthorized modifications, accidental damage).
4. Non-Refundable Items
The following are not eligible for refunds unless defective on arrival:
Digital goods, downloaded files, and software licenses
Personalized or custom-made items
Final sale or clearance products clearly marked as “non-refundable”
Services rendered (e.g., installation, maintenance)
Products that have been used, damaged after delivery, or altered
5. How to Request a Refund
Customers should follow this step-by-step process:
Visit Support Portal: https://support.aviox.net/
Submit a Ticket: Choose “Refund Request” and provide the following:
Order number
Product name(s)
Reason for refund
Supporting evidence (photos, videos)
Response Time: Our customer care team will respond within 2–5 business days.
If approved, we’ll provide instructions for return shipping or arrange a pickup (where applicable). In some cases, refunds may be issued without requiring a return, depending on the value and situation.
6. Refund Method & Timeline
Once your returned item is received and inspected:
Refunds are processed back to the original payment method.
Timeframes:
Credit/Debit Cards: 7–10 business days
E-wallet or Store Credit: 3–5 business days
Bank Transfer: 7–15 business days (depending on banking systems)
You’ll receive confirmation via email or SMS once the refund is initiated.
Note: Shipping fees, service charges, and cash-on-delivery fees are non-refundable unless the return is due to Store111 or vendor error.
7. Vendor Refund Responsibilities
Store111 vendors are required to:
Clearly state their refund policies on their store page, if stricter
Respond to refund-related queries within 48 hours
Accept and process approved refunds promptly as per Store111 standards
Avoid issuing low-quality or misleading product listings
Store111 monitors vendor refund behavior and may suspend or remove non-compliant stores.
8. Dispute Resolution
If you are not satisfied with a vendor’s response or the initial decision on your refund request, you may:
Escalate the issue through https://support.aviox.net/ under “Dispute Resolution”
Our platform moderators will re-investigate and issue a final decision within 5–7 business days
Store111’s decision in dispute cases is final to ensure buyer safety and vendor accountability.
9. International Orders
Store111 operates across 110+ countries. We work with trusted global logistics partners. However:
Refund processing may take longer for international returns.
Customers are responsible for return shipping charges unless the product was damaged or incorrect.
Please verify product specifications and compatibility before purchase.
10. Contact Support
For assistance with refunds, returns, or exchanges:
🌐 Customer Support: https://support.aviox.net/
🏢 Corporate Clients: https://corporate.aviox.net/
📞 Phone (UK): +447520664038
📞 Phone (Kuwait): +965 9889 3089